Shipping policy

Order processing

Orders ship within 1–2 business days. Processing time is separate from carrier transit time.

Shipping destinations and delivery

We ship to home and business addresses within the United States. We cannot ship to P.O. Boxes or addresses outside the US. Available shipping options and charges are shown at checkout. Delivery time depends on the carrier and destination; holidays and carrier delays may affect arrival.

Tracking your order

Once your order ships, you will receive a shipping confirmation with a tracking number. For delivery updates, use your tracking link or contact the carrier with your tracking number. The carrier may require a signature or determine whether it is safe to leave your package.

Questions or damaged packages

For help with your order, email info@woodfirebrands.com. If your package arrives damaged, send your order number, a photo, and a description within 7 days of receipt, as outlined in our Refund Policy.